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Cannot retrieve registration key

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Author Hotmail does not support the ISP GenoPro is emailing from
Posted Wednesday, November 26, 2014 - Post #34255
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GenoPro version: 2.5.4.1

Last Login: Wednesday, November 26, 2014
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I just downloaded GenoPro on my new computer after my old one crashed. However I get an error when I try to retrieve my registration code because my email server is declaring it spam and refusing to receive it, even to junkmail. I wasn't even able to use the password retrieval for the forum and had to create a new account. Is there a way to have it sent to my gmail instead? Also will there be a problem since I was unable to deactivate the program on the old computer?
Posted Thursday, November 27, 2014 - Post #34258
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GenoPro version: 3.1.0.0

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If you know your original email address and password then they will allow you to log in to this forum and you will be seen as a Customer,  not a Newbie.
If this works then your registration is at http://collaboration.genopro.com/Account.aspx
Posted Thursday, November 27, 2014 - Post #34261
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I don't recall actually registering for the forum when I bought the software. So as far as I know I don't have a password for it. I tried the only one I would've used and it didn't work.
Posted Thursday, November 27, 2014 - Post #34262
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GenoPro version: 3.1.0.0

Last Login: Wednesday, October 7, 2020
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The best solution is ask for merge account to another email (we don't have any issue with Gmail). You will get your key very fast (less than 12 hr normally).

You can send me an email at jcmorin@genop**.com and I will send back your key.

Edited: Thursday, November 27, 2014 by jcmorin
Posted Thursday, November 27, 2014 - Post #34264
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Thank you, I have emailed you from my gmail account and included the original hotmail address in the message.
Posted Thursday, November 27, 2014 - Post #34270
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You are now showing as a Customer on the forum, so you should be able to follow the course set out above and find a registration
Posted Friday, November 28, 2014 - Post #34276
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Gamma
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I have merge your 2 account and send your key by email.
Posted Tuesday, January 6, 2015 - Post #34455
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GenoPro version: 3.1.0.1

Last Login: Wednesday, February 17, 2021
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My computer crashed and requested time and time again what I get is temp file key 845-6XK-APB-PBT-TMP.

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