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Author Is a user license a one-time payment or should I pay annually?
Posted Thursday, November 11, 2021 - Post #41831
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GenoPro version: 3.1.0.1

Last Login: Thursday, January 16, 2025
Posts: 4,886, Visits: 22,775
After completing your purchase, you will receive an email with 4 registration keys. When you start GenoPro, if there is no registration key, the Registration Wizard appears https://genopro.com/registration/ where you can copy & paste your registration key. 

Have you considered an academic site license? With your academic site license, all employees, professors, students, alumni, clients, guests and donors of your academic institution are welcome to install GenoPro 2020 at home for work, school and/or personal projects such as genealogy.
Posted Monday, November 8, 2021 - Post #41823
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GenoPro version: 3.1.0.1

Last Login: Tuesday, December 28, 2021
Posts: 1, Visits: 3
Hi we are intending to purchase 4 licenses for our team. Kindly explain how the installation will work for individual laptops (4 users). Is this the latest software? And the payment is a once-off payment right? 
Posted Tuesday, March 2, 2021 - Post #41260
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GenoPro version: 3.1.0.1

Last Login: Thursday, January 16, 2025
Posts: 4,886, Visits: 22,775
Thanks for the answer, but I am not able to recover my old license. I bought it with an email that is out of work right now, maybe you can find it, it is p.boric@entelchile.net
I merged both accounts and sent an email message with your registration key to your new email address.
Posted Monday, March 1, 2021 - Post #41256
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 1:53 PM
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Try logging in with your old email. It is only your user name here and should still allow you to log in to the original account, containg the registration data
Posted Monday, March 1, 2021 - Post #41254
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GenoPro version: 2.0.1.3

Last Login: Thursday, March 11, 2021
Posts: 2, Visits: 5
Thanks for the answer, but I am not able to recover my old license. I bought it with an email that is out of work right now, maybe you can find it, it is p.boric@entelchile.net
Posted Saturday, February 13, 2021 - Post #41192
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GenoPro version: 3.1.0.1

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thanks so much!
but i got a new registration key.

thanks a gain
Posted Wednesday, February 10, 2021 - Post #41174
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GenoPro version: 3.1.0.1

Last Login: 1 hour ago
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see also GenoPro Account Recovery - GenoPro Help


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Posted Wednesday, February 10, 2021 - Post #41168
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GenoPro version: 3.0.0.6

Last Login: Yesterday @ 9:05 AM
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Make sure that you have logged into the the forum.
Click on "My Profile"
When it loads, click  on the GenoPro icon at the right hand side of the screen
(You may need to try this step a few times, as if the server is busy you will see an almost empty page.)
When your profile details appear at this stage, scroll down to the "Registration Key" section, and click on "Manage"
This will show you any license key's that you have.
If the license key is an old one, and does not start with a "3" , it will not work with the current versions 3.x.x.x, and you will need to download an earlier version "2".x.x.x  of Genopro from the archives at https://genopro.com/archives/

Hope this helps.

Martyn
Posted Wednesday, February 10, 2021 - Post #41167
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GenoPro version: 2.0.1.3

Last Login: Thursday, March 11, 2021
Posts: 2, Visits: 5
I purchased a license several years ago, using an old email that is not working today. How can I recover the license key for upgrading purposes?
(I asked using my old email but I am not able to access the answer to that old email)
Posted Friday, June 19, 2020 - Post #40581
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GenoPro version: 3.1.0.1

Last Login: Thursday, January 16, 2025
Posts: 4,886, Visits: 22,775
Bonjour Chantal,
Les clés qui expirent se terminent par "-TMP" (example 47F-9QY-AUB-UB5-TMP), les clés permanentes se terminent par un chiffre qui est le numéro de la facture, comme 3-ABCD-EFGH-IJKL-70242.

Edited: Friday, June 19, 2020 by GenoProSupport


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