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Author	Is a user license a one-time payment or should I pay annually?
GenoProSupport	Posted Thursday, November 11, 2021 - Post #41831
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, January 16, 2025 Posts: 4,886, Visits: 22,775	After completing your purchase, you will receive an email with 4 registration keys. When you start GenoPro, if there is no registration key, the Registration Wizard appears https://genopro.com/registration/ where you can copy & paste your registration key. Have you considered an academic site license? With your academic site license, all employees, professors, students, alumni, clients, guests and donors of your academic institution are welcome to install GenoPro 2020 at home for work, school and/or personal projects such as genealogy.
2316705	Posted Monday, November 8, 2021 - Post #41823
Forum Newbie Gamma GenoPro version: 3.1.0.1 Last Login: Tuesday, December 28, 2021 Posts: 1, Visits: 3	Hi we are intending to purchase 4 licenses for our team. Kindly explain how the installation will work for individual laptops (4 users). Is this the latest software? And the payment is a once-off payment right?
GenoProSupport	Posted Tuesday, March 2, 2021 - Post #41260
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, January 16, 2025 Posts: 4,886, Visits: 22,775	Thanks for the answer, but I am not able to recover my old license. I bought it with an email that is out of work right now, maybe you can find it, it is p.boric@entelchile.net I merged both accounts and sent an email message with your registration key to your new email address.
appleshaw	Posted Monday, March 1, 2021 - Post #41256
Grand Master Customers Important Contributors FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1 Last Login: Yesterday @ 1:53 PM Posts: 1,584, Visits: 31,799	Try logging in with your old email. It is only your user name here and should still allow you to log in to the original account, containg the registration data
367962	Posted Monday, March 1, 2021 - Post #41254
Forum Newbie Customers FamilyTrees.GenoPro.com GenoPro version: 2.0.1.3 Last Login: Thursday, March 11, 2021 Posts: 2, Visits: 5	Thanks for the answer, but I am not able to recover my old license. I bought it with an email that is out of work right now, maybe you can find it, it is p.boric@entelchile.net
Anvarih	Posted Saturday, February 13, 2021 - Post #41192
Forum Newbie Customers GenoPro version: 3.1.0.1 Last Login: Tuesday, November 1, 2022 Posts: 1, Visits: 42	thanks so much! but i got a new registration key. thanks a gain
genome	Posted Wednesday, February 10, 2021 - Post #41174
Legendary Master Administrators Customers Important Contributors FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1 Last Login: 12 hours ago Posts: 3,408, Visits: 26,283	see also GenoPro Account Recovery - GenoPro Help 'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Martyn	Posted Wednesday, February 10, 2021 - Post #41168
Forum Expert Customers GenoPro version: 3.0.0.6 Last Login: Yesterday @ 9:05 AM Posts: 97, Visits: 6,578	Make sure that you have logged into the the forum. Click on "My Profile" When it loads, click on the GenoPro icon at the right hand side of the screen (You may need to try this step a few times, as if the server is busy you will see an almost empty page.) When your profile details appear at this stage, scroll down to the "Registration Key" section, and click on "Manage" This will show you any license key's that you have. If the license key is an old one, and does not start with a "3" , it will not work with the current versions 3.x.x.x, and you will need to download an earlier version "2".x.x.x of Genopro from the archives at https://genopro.com/archives/ Hope this helps. Martyn
367962	Posted Wednesday, February 10, 2021 - Post #41167
Forum Newbie Customers FamilyTrees.GenoPro.com GenoPro version: 2.0.1.3 Last Login: Thursday, March 11, 2021 Posts: 2, Visits: 5	I purchased a license several years ago, using an old email that is not working today. How can I recover the license key for upgrading purposes? (I asked using my old email but I am not able to access the answer to that old email)
GenoProSupport	Posted Friday, June 19, 2020 - Post #40581
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Thursday, January 16, 2025 Posts: 4,886, Visits: 22,775	Bonjour Chantal, Les clés qui expirent se terminent par "-TMP" (example 47F-9QY-AUB-UB5-TMP), les clés permanentes se terminent par un chiffre qui est le numéro de la facture, comme 3-ABCD-EFGH-IJKL-70242. Edited: Friday, June 19, 2020 by GenoProSupport