GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum




Just uploaded a new tree but can only see the old one

Click to view RSS...
Author
Posted Monday, November 2, 2015 - Post #36099
Forum Writer

Forum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum Writer

Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: Friday, April 17, 2020
Posts: 67, Visits: 220
I am a dedicated supporter of the GenoPro tree and always recommend it when teaching or giving talks here in Ireland.  I can use it no trouble to create amazingly complicated trees.  However, when attempting to publish it online, I always fail hopelessly.  Right now I have just tried to publish tree 878 online but.... when I check, using this link, all I see is the last one I published back in 2014.  http://familytrees.genopro.com/boydgray26/  What am I doing wrong?
Posted Monday, November 2, 2015 - Post #36102
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1

Last Login: Monday, March 25, 2024
Posts: 4,880, Visits: 22,749
According the the footer of the report, your report was generated today:

This genealogy report was generated by GenoPro® version 3.0.0.5 on 2015.11.2 using skin template 2015.10.12 version 2015.10.12 from folder {EN} Narrative Report.
Posted Monday, November 2, 2015 - Post #36103
Forum Writer

Forum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum Writer

Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: Friday, April 17, 2020
Posts: 67, Visits: 220
How do I access this report?  When I go to My Account and click on Publications, all I can see is the one called "Boyd", which is says was published today, but when I click on "Boyd" I see the one that says: This genealogy report was generated by GenoPro® version 2.5.3.8 on 2014.12.11 using skin template English Narrative Report version 2011.02.04.  And it IS the old tree because it has the wrong number of individuals and families.
Posted Monday, November 2, 2015 - Post #36104
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1

Last Login: Monday, March 25, 2024
Posts: 4,880, Visits: 22,749
This is what I see from your account:
http://support.genopro.com/Uploads/Images/ffdd01fa-c147-49f6-a9c5-888e.png
Posted Monday, November 2, 2015 - Post #36105
Forum Writer

Forum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum Writer

Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: Friday, April 17, 2020
Posts: 67, Visits: 220
Yep, I have that, but when I click on "Boyd", I get the tree that says this at the bottom:

This genealogy report was generated by GenoPro® version 2.5.3.8 on 2014.12.11 using skin template English Narrative Report version 2011.02.04.

And this at the top:

You are currently viewing a report of THE BANN VALLEY GRAY and GORDON FAMILIES containing 1694 individuals and 462 familiesClick here for help on accessing this website.
If you are using Internet Explorer and have GenoPro installed on your computer, you may click on this link to view the genealogy tree within your browserView THE BANN VALLEY GRAY and GORDON FAMILIES in your browser . You may also click on this link to download a GenoPro format Gedcom file
Posted Monday, November 2, 2015 - Post #36106
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1

Last Login: Monday, March 25, 2024
Posts: 4,880, Visits: 22,749
Maybe your browser is caching the old version.  Can you try with a different browser?
Posted Monday, November 2, 2015 - Post #36107
Forum Writer

Forum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum Writer

Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: Friday, April 17, 2020
Posts: 67, Visits: 220
Yes, I switched to IE (from Chrome) and sure enough, I get the correct version.  Thank you.  

Any suggestions for how I ... uncache Chrome?
Posted Monday, November 2, 2015 - Post #36108
Forum Writer

Forum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum WriterForum Writer

Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: Friday, April 17, 2020
Posts: 67, Visits: 220
Answer..... hit the refresh button.... sighs.

Thank you for your help.


Similar Topics

Click to view RSS...
Expand / Collapse

Reading This Topic

Expand / Collapse