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Author	mistake made when changing email address
bon2310	Posted Tuesday, December 15, 2015 - Post #36335
Forum Newbie Customers FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1 Last Login: Tuesday, November 9, 2021 Posts: 4, Visits: 30	I am trying to access my account but I appear to have 2 separate accounts. When I purchased Genopro the email account I had was a @utvinternet.com account but this account is no longer available to me and I contacted yourselves about this with a new @gmail.com email address but this is listed as a new account with no access to the original account. I can't access the original family tree ( http://familytrees.genopro.com/33801/oneill/ ) to make changes/additions to it. Tags: 2 accounts, accessing online tree

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2 accounts By bon2310 ( Tuesday, December 15, 2015 )

I have just opened the tree you mention and downloaded a copy of your... By appleshaw ( Wednesday, December 16, 2015 )

Hi, I know I can do that but I need to edit the tree and upload the... By bon2310 ( Wednesday, December 16, 2015 )

If you try to edit the file you get a message telling you what to do... By appleshaw ( Thursday, December 17, 2015 )

Hi Brian, I just merged your accounts, and also replace your GoldenKey... By GenoProSupport ( Thursday, December 17, 2015 )



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