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Home » GenoPro Help and Technical Support » Sales and Licensing Questions » Purchasing "SPONSOR GenoProX Expert"


Purchasing "SPONSOR GenoProX Expert"

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Author Purchase Rejected due to Registry key
kberry
Posted Thursday, May 26, 2016 - Post #37090
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GenoPro version: 3.1.0.1
Last Login: Wednesday, April 24, 2024
Posts: 2, Visits: 15
I received a marketing email to upgrade my software.   My original license had a key that expired, and I desired to upgrade to the GenoPro X version.  Attempting to purchase "SPONSOR GenoProX Expert" was denied due to my previous license ending in -TMP.

So I upgraded first to GenoPro 2016 to cover the lapsed maintenance fee.  I charged $39 to my card.  Downloaded 2016 version and successfully registered the software.

Now when I attempt to Purchase the "SPONSOR GenoProX Expert", I get a message stating that I can't upgrade because I already have the 2016 license.

I did not realize that "Purchase" really meant "Upgrade".

I desire to purchase if possible as I desire to integrate this into my practice when GenoPro X is deployed.

Please advise.




Thanks,

Kent

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