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Problem with the purchase

Author	I don't have the license email
informatica@pinardi.com	Posted Tuesday, December 13, 2022 - Post #42665
Forum Newbie Customers GenoPro version: 3.1.0.1 Last Login: Wednesday, December 14, 2022 Posts: 2, Visits: 0	Hello, I bought a GenoPro license yesterday but I haven't received any key in themail. When I try to activate it with the "lost my password" option, itdoesn't recognize my email. can you help me?
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GenoProSupport	Posted Tuesday, December 20, 2022 - Post #42692
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Tuesday, October 28, 2025 Posts: 4,886, Visits: 22,799	Yes, you are welcome to use the information of your university. We can also send you a quotation or invoice in PDF format if you need it. We accept credit cards and wire transfers.

Threaded View

Problem with the purchase By informatica@pinardi.com ( Tuesday, December 13, 2022 )

I don't have the license email Hello, I bought a GenoPro license... By 2607875 ( Monday, November 24, 2025 )

My registration email has not been received either. By Cousin Kay ( Thursday, December 12, 2024 )

Hi My research group of the University of the Basque Country is... By AINTZANE ( Tuesday, December 20, 2022 )

Yes, you are welcome to use the information of your university. We can... By GenoProSupport ( Tuesday, December 20, 2022 )

already solved. Thanks By informatica@pinardi.com ( Tuesday, December 13, 2022 )

I updated your GenoPro account with your new email address and sent... By GenoProSupport ( Tuesday, December 13, 2022 )