Hi, this usually happens because the image's orientation information isn't being read correctly. Before adding the picture to your family genogram, open it in an image editor, rotate it to the correct position, and save the file. Then try importing it again. If the photo still appears sideways, check whether you're using the latest version of GenoPro. For additional troubleshooting, visit the official GenoPro Support page: https://support.genopro.com/. You can also search the knowledge base or ask the community for software-specific solutions.