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ftp recovery

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Przytula
Posted Wednesday, August 19, 2026 - Post #47878
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FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 7 minutes ago
Posts: 65, Visits: 191
i had a disk problem and wanted to restore my pictures from familytrees
i try with filezilla to connect to ftp.genopro.com or familytrees.genopro.com but getting timeout
do i use my user or email for login at these hosts ?
is the server started or how to get my pictures back ?
many thanks for all answers
Best regards, Guy
Nand
Posted Thursday, August 20, 2026 - Post #47879
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FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 56 minutes ago
Posts: 527, Visits: 4,253
There is an FTP client available that will connect you to your FamilyTrees environment.
You can download it from https://genopro.com/help/ftp-client/
Requires your username and password.
Przytula
Posted Thursday, August 20, 2026 - Post #47880
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FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.1
Last Login: 7 minutes ago
Posts: 65, Visits: 191
thanks for the info
genopro indicates you can use filezilla, what i was using
downloaded the ftp client from genopro and installing .net
when installed, trying again and giving feedback
Guy
Przytula
Posted Thursday, August 20, 2026 - Post #47889
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FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 7 minutes ago
Posts: 65, Visits: 191
some feedback
after installing all soft, I could connect to ftp site and reclaim pictures
minor question: there is a folder media and a folder pictures - they both keep pictures, but many more in media
what is the difference between both
Best regards, Guy


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