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Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, March 30, 2022
Posts: 5,
Visits: 7
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PLEASE HELP - It has been 5 years since I worked on my tree. Imoved to India, changed email addresses several times and email providers many times; I can't even remember the details I used when I bought GenoPro Gold. So no I am back in the UK and want to access all the data I collected. BUT, big problem, as I can't remember my old email, used to register on the system. Is there anything I can do?????
Edited: Thursday, October 7, 2010 by
GenoProSupport
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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Please send me some information about yourself or your previous email addresses. Your registration key is there in our database waiting for you to access it.
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Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, March 30, 2022
Posts: 5,
Visits: 7
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Dear Team, I really hope you can help me.! Five years ago, I moved to India, and stopped doing my research because of various computer-related problems (crashed hard drive etc!) I changed my email provider several times and now can't even remember what address I used! I really hope you can help.....as I am now back in the UK and ready to get going again. My mother is Jane McCluskie Ward. I have a sister Senga. My father-in-law was John Philips Kerr...am not sure how much info you need..... I really need to access all the GenoPro information as my hard drive crashes (3!) and computer theft (1) have left you as my last hope. Yours sincerely, Linda J Kerr
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Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, March 30, 2022
Posts: 5,
Visits: 7
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My previous email addresses could have been something like:ashm [@] pipex.com or perhaps l-j- ...[@ ]pipex.com or linda...[@] lineone.net or something similar, but I'm afraid I have lost all records. Thanks!
Edited: Thursday, July 15, 2010 by
GenoProSupport
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, March 30, 2022
Posts: 5,
Visits: 7
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Am confused........ I bought GenoPro Gold some time ago, and used it a lot - not the 14-day trial which is what I am accessing at the moment.I have once before lost access to my information, and retrieved it once before, so don't reall understand that you have no imformation on file.......... Do I have to start from scratch? or does the purchase of GenoPro Gold mean I can still have accesss to a permanent key? Thanks for your help! L J Kerr
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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Your golden key (registration key) is in your account. Just go to http://www.genopro.com/login/ and enter your email address. The server will send you an email with your golden key.
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Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, March 30, 2022
Posts: 5,
Visits: 7
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Thank you for your help........ I can get into the 14-day trial, but I'm not sure I have access to my Permanent key. I seem to be getting a message telling me how much time I have left. Still don't think I'm home....... I have downloaded GenoPro onto my computer, but keep getting replies to my email for access to the trial........
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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I discovered your account has multiple registration keys, however the Control Panel displays a temporary key instead of your [old] permanent key. We are investigating the issue why the temporary key is displayed instead of your permanent key.
I sent you a separate email with your permanent registration key.
Edited: Sunday, August 22, 2010 by
GenoProSupport
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