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HELP - Can't Access my old account

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Author I have been in India for 5 years - no work on tree for that time; changed email; can't remember details of how I purchased GenoPro years ago. Is my research lost??
Posted Wednesday, July 14, 2010 - Post #26150
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GenoPro version: 2.5.4.1

Last Login: Saturday, April 21, 2012
Posts: 5, Visits: 6
PLEASE HELP - It has been 5 years since I worked on my tree. Imoved to India, changed email addresses several times and email providers many times; I can't even remember the details I used when I bought GenoPro Gold. So no I am back in the UK and want to access all the data I collected. BUT, big problem, as I can't remember my old email, used to register on the system. Is there anything I can do?????

Edited: Thursday, October 07, 2010 by GenoProSupport
Posted Wednesday, July 14, 2010 - Post #26151
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GenoPro version: 3.0.0.7

Last Login: Wednesday, September 20, 2017
Posts: 4,363, Visits: 21,485
Please send me some information about yourself or your previous email addresses.  Your registration key is there in our database waiting for you to access it.
Posted Thursday, July 15, 2010 - Post #26154
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GenoPro version: 2.5.4.1

Last Login: Saturday, April 21, 2012
Posts: 5, Visits: 6
Dear Team,
I really hope you can help me.!
I purchased GenoPro Gold some years ago, and did a huge amount of work on my family tree.
Five years ago, I moved to India, and stopped doing my research because of various computer-related problems (crashed hard drive etc!) I changed my email provider several times and now can't even remember what address I used!
 
I really hope you can help.....as I am now back in the UK and ready to get going again. My mother is Jane McCluskie Ward. I have a sister Senga. My father-in-law was John Philips Kerr...am not sure how much info you need.....
 
 
 
I really need to access all the GenoPro information as my hard drive crashes (3!) and computer theft (1) have left you as my last hope.
Yours sincerely,
Linda J Kerr
Posted Thursday, July 15, 2010 - Post #26155
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GenoPro version: 2.5.4.1

Last Login: Saturday, April 21, 2012
Posts: 5, Visits: 6
My previous email addresses could have been something like:

ashm [@] pipex.com or perhaps l-j- ...[@ ]pipex.com or linda...[@] lineone.net or something similar, but I'm afraid I have lost all records.

Thanks!

Edited: Thursday, July 15, 2010 by GenoProSupport

Posted Thursday, July 15, 2010 - Post #26156
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GenoPro version: 3.0.0.7

Last Login: Wednesday, September 20, 2017
Posts: 4,363, Visits: 21,485
I have updated your account with your new email address.  Your primary email is @Yahoo.com and you may recover your registration key and password from http://www.genopro.com/login/ using any email address in your GenoPro account.

According to our records, we do not have any family tree stored on our server.  If you want us to backup your family tree, you have to use the Backup Dialog (http://www.genopro.com/help/backup-online/)

Edited: Sunday, August 22, 2010 by GenoProSupport
Posted Thursday, July 15, 2010 - Post #26157
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GenoPro version: 2.5.4.1

Last Login: Saturday, April 21, 2012
Posts: 5, Visits: 6
Am confused........ I bought GenoPro Gold some time ago, and used it a lot - not the 14-day trial which is what I am accessing at the moment.

I have once before lost access to my information, and retrieved it once before, so don't reall understand that you have no imformation on file..........

Do I have to start from scratch? or does the purchase of GenoPro Gold mean I can still have accesss to a permanent key?

Thanks for your help!

L J Kerr

Posted Thursday, July 15, 2010 - Post #26158
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GenoPro version: 3.0.0.7

Last Login: Wednesday, September 20, 2017
Posts: 4,363, Visits: 21,485
Your golden key (registration key) is in your account.  Just go to http://www.genopro.com/login/ and enter your email address.  The server will send you an email with your golden key.
Posted Thursday, July 15, 2010 - Post #26159
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GenoPro version: 2.5.4.1

Last Login: Saturday, April 21, 2012
Posts: 5, Visits: 6
Thank you for your help........ I can get into the 14-day trial, but I'm not sure I have access to my Permanent key. I seem to be getting a message telling me how much time I have left. Still don't think I'm home....... I have downloaded GenoPro onto my computer, but keep getting replies to my email for access to the trial........
Posted Thursday, July 15, 2010 - Post #26160
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GenoPro version: 3.0.0.7

Last Login: Wednesday, September 20, 2017
Posts: 4,363, Visits: 21,485
Your permanent registration key is the one starting with RJQ-TUQ and ending with 8581. If you enter a permanent registration key, you will never see the registration dialog (http://www.genopro.com/registration/).

Any registration key ending with TMP is a temporary/evaluation key which GenoPro displays the remaining number of days until the key expires.

Posted Thursday, July 15, 2010 - Post #26161
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GenoPro version: 3.0.0.7

Last Login: Wednesday, September 20, 2017
Posts: 4,363, Visits: 21,485
I discovered your account has multiple registration keys, however the Control Panel displays a temporary key instead of your [old] permanent key.  We are investigating the issue why the temporary key is displayed instead of your permanent key.

I sent you a separate email with your permanent registration key.

Edited: Sunday, August 22, 2010 by GenoProSupport


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