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Forum Members
Last Login: Tuesday, January 8, 2019
Posts: 1,
Visits: 4
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Hi Support, Could you help me access my account as when I am using the "Forgot Password" option, the email confirmation was not being received on the email. Could you help me with my details so I could retrieve my registration keys? We are planning to upgrade to the latest version and need those keys. Let me know if you need further details from me.
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Administrators Customers Important Contributors FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1
Last Login: Yesterday @ 10:27 PM
Posts: 3,428,
Visits: 26,567
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Forum Members
Last Login: Monday, January 24, 2022
Posts: 2,
Visits: 6
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Hi I managed to access the program but after making changes I did not save And writes about upgrading to 2016. Why do I have to pay again? At the time I paid a lot of money.
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Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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LaVline (04-Oct-2015) Je viens de faire une recherche sur le forum.... je n'ai bien sûr pas retrouvé le mail de l'époque, mais un post sous mon ancien pseudo : eveWLOI sent you an email with a merge of your old GenoPro account.
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Customers GenoPro version: 3.1.0.1
Last Login: Monday, December 27, 2021
Posts: 3,
Visits: 5
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Je viens de faire une recherche sur le forum.... je n'ai bien sûr pas retrouvé le mail de l'époque, mais un post sous mon ancien pseudo : eveWLO
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Customers GenoPro version: 3.1.0.1
Last Login: Monday, December 27, 2021
Posts: 3,
Visits: 5
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Hello !
Excuse my english
As I saw there is a new GENOPRO 2016, I wanted access but impossible I didn't have my first adress mail (2003) I didn't arrive to contact you so I create a new account with a message ..... and I don't see it :-(
In " my profile " I success to enter my goldenkey et create a back-up
Is it enough ?
Thanks for your answer
Edited: Sunday, October 4, 2015 by
LaVline
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Customers GenoPro version: 2.5.3.9
Last Login: Saturday, May 14, 2011
Posts: 2,
Visits: 0
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Got it. Thank you so much!
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Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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I have updated your account with your new email. In the Registration dialog, simply request a free evaluation key and GenoPro will re-send your purchased key.
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Customers Important Contributors FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1
Last Login: 3 hours ago
Posts: 1,589,
Visits: 32,068
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Try logging in with your old email address - if you can remember the password. It does not have to be a working address; it is in effect a log-in name. If you can log in then go to http://collaboration.genopro.com/Account.aspx, which is the new accounts page and there is a link to a page containing the registration key.
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Customers GenoPro version: 2.5.3.9
Last Login: Saturday, May 14, 2011
Posts: 2,
Visits: 0
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Hi. I have the same issue as the others in this forum. I purchased GenoPro about three years ago, and my old computer recently crashed. Also, my old email was discontinued, so I have no way to reclaim my registration key on my own.
My name is Neil Cadle, and my old email address was ***neil@verizon.net My new email is neil***@gmail.com
Please let me know if there is any other information I can give you that might help you identify me as a valid purchaser of GenoPro.
Thanks much!
Neil
Edited: Thursday, October 7, 2010 by
GenoProSupport
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