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Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Sunday, March 3, 2024
Posts: 13,
Visits: 108
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Hi
I Have bought Genopro 2011 License March 2008 (Email : tamir12@yahoo.com). Do I have to pay for an upgrade for Genopro 2016? or Should I use my registration Key ? |
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Saturday, August 31, 2024
Posts: 4,887,
Visits: 22,769
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Customers
Last Login: Thursday, September 24, 2015
Posts: 1,
Visits: 5
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I don't see an option to purchase a GenoPro 2016 upgrade for $15. How can I do that?
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Saturday, August 31, 2024
Posts: 4,887,
Visits: 22,769
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Customers
GenoPro version: 3.0.1.4
Last Login: Tuesday, March 14, 2023
Posts: 2,
Visits: 6
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Some years ago I purchased a gold membership which was supposed to be a lifetime membership. I haven't been able to use my Genopro 2011 for about a year and tried to contact the company to no avail. Now they want another $15.00 for 2016 and no guarantees it will work.
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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We do our best to reply to every single question. GenoPro 2016 is way for us to finance the whole re-build of GenoPro from scratched.
Your current version of GenoPro 2011 is still valid forever and you are welcome to re- download it at http://www.genopro.com/2011/ . As always feel free to test GenoPro 2016 before you purchase an upgrade.
Edited: Tuesday, October 6, 2015 by
GenoProSupport
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Customers
GenoPro version: 3.0.0.2
Last Login: Thursday, November 19, 2015
Posts: 1,
Visits: 7
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Dears, I upgraded my old license to genopro 2016 a month ago for 15USD and today, by mistake, I've bought a new one for 49USD. Can I receive a reimbursement? |
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Saturday, August 31, 2024
Posts: 4,887,
Visits: 22,769
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I voided your second purchase, and also added the email @taller-acsa.org to your GenoPro account, so you may access your GenoPro key and backups from either email address.
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Customers
GenoPro version: 3.0.1.4
Last Login: Wednesday, April 22, 2020
Posts: 30,
Visits: 265
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I have a similar experience. Purchased the software some years ago and found that it had so many bugs it was not worth using (see separate posts). When I received information that the software had been re-written from the bottom up, thought that the investment of $15 may be worthwhile. However, having made the payment, I am first of all wondering if the software is any better, but more importantly whether I have only subscribed for 6 months? If so, I would very much appreciate return of my monies
Thanks
Edited: Wednesday, October 14, 2015 by
turnbull
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Saturday, August 31, 2024
Posts: 4,887,
Visits: 22,769
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The new GenoProX is completely different: I posted 2 screenshots at http://support.genopro.com/FindPost35573.aspx to show how it will be possible to compare and merge individuals with GenoProX. Every line of code is being re-written; no copy & paste.
The subscription is for the GenoShare: - Complete real time collaboration tools to edit a family tree or Genogram.
- Private, secure, encrypted text, voice and video chat with any other member of your platform.
- Private Family Social Network where you will be able to share posts, pictures, videos, invites, surveys and polls.
- Private encrypted storage on our secure servers.
As a GenoProX user, you have 2 options: - Purchase a permanent registration key of GenoProX (similar as GenoPro 2016) and use it standalone. For $1 per month, you may upgrade to GenoShare. Those who purchased the upgrade package SPONSOR GenoProX Family at $25 already have a permanent key of GenoProX, plus 1 year of GenoShare and 12 premium tokens (which have the ability to extend GenoShare to another 12 months for anyone).
- Purchase a premium subscription which gives you GenoProX and GenoShare. After 4 years, you get a permanent key of GenoProX anyways. The subscription offers a lower initial cost and your software is always up-to-date.
Tags:
Edited: Thursday, October 15, 2015 by
GenoProSupport
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