GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum




Did i make an error ?

Click to view RSS...
Author
Posted Monday, July 18, 2016 - Post #37244
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 3.0.0.7

Last Login: Sunday, September 18, 2016
Posts: 2, Visits: 34
Hi, I've just buy a new license key for genopro 2016 from genopro 2011. I did it quickly before i went to work and when i checked my mail, on the invoice i see 115$ and 4 licence keys ? What i wanted is only one license key ! I don't know if it's a bug or if i did a mistake but if the amount is 15$, can you refund please ? best regards, greg
Posted Tuesday, July 19, 2016 - Post #37246
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
Translator
GenoPro version: 3.0.0.7

Last Login: Yesterday @ 4:09 AM
Posts: 4,371, Visits: 21,517
I refunded you $100. You should see $100 in your credit card statement within a few business day. Best.
Posted Tuesday, July 19, 2016 - Post #37247
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 3.0.0.7

Last Login: Sunday, September 18, 2016
Posts: 2, Visits: 34
Thank you. Can you tell me if i made a mistake ? I've just verified and i still have four license Keys. Is this normal ? Don't you have to remove 3 of these ? And again, thanks for the refund. Greg
Posted Monday, July 25, 2016 - Post #37257
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
Translator
GenoPro version: 3.0.0.7

Last Login: Yesterday @ 4:09 AM
Posts: 4,371, Visits: 21,517
I guess I forgot to remove them from your account Smile


Similar Topics

Click to view RSS...
Expand / Collapse

Reading This Topic

Expand / Collapse