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Home » GenoPro Help and Technical Support » Web site and Online services » Getting errors trying to check for Updates and trying to upload a Tree...

Getting errors trying to check for Updates and trying to upload a Tree...

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NiKo	Posted Monday, January 9, 2017 - Post #37623
Famous Writer Customers FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1 Last Login: 32 minutes ago Posts: 280, Visits: 1,812	Hi there, I'm getting the following error when trying to upload a tree: Connecting to server familytrees.genopro.com... The attempt to connect to the server failed; please verify firewall settings, server name and port number https://api.genopro.com/ws.asmx I get the following error when checking for updates: Connecting to GenoPro.com to determine if a newer version of GenoPro is available for download... The attempt to connect to the server failed; please verify firewall settings, server name and port number https://api.genopro.com/ws.asmx What needs to be fixed? Thanks!
GenoProSupport	Posted Wednesday, January 11, 2017 - Post #37624
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Monday, October 12, 2026 Posts: 4,885, Visits: 22,809	It appears your computer is blocking the application GenoPro from accessing the web. Can you try to turn off your firewall or antivirus for 10 minutes and try again with GenoPro.
NiKo	Posted Thursday, January 26, 2017 - Post #37650
Famous Writer Customers FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1 Last Login: 32 minutes ago Posts: 280, Visits: 1,812	Thanks ... that fixed the problem.

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