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GenoPro version: 2.5.4.1
Last Login: Wednesday, February 11, 2015
Posts: 1,
Visits: 1
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I just wanted to know how to cancel my free membership?
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Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 4 hours ago
Posts: 1,584,
Visits: 31,835
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You do not have to cancel in any way. You could just remove the software
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Customers
GenoPro version: 2.5.4.1
Last Login: Tuesday, March 24, 2015
Posts: 1,
Visits: 1
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I'm dropping the course so I won't need to make a genogram. Can I get a full refund.I did not use it at all.
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Customers
GenoPro version: 3.0.1.4
Last Login: Monday, October 14, 2024
Posts: 30,
Visits: 269
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When I purchased this product a number of years ago, I was able to get it to work. However, in recent months, I have not been able to get it to upload in order to view my family tree online. I posted the details of the error I receive elsewhere in this forum but sadly, did not receive a response (another user posted the same error, but there was no response).
It appears to me that the product is no longer supported? Given it doesn't work for me, can I please have a refund?
Thanks
John
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Administrators
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 4 hours ago
Posts: 3,418,
Visits: 26,399
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I have answered your post regarding the error on your GenoPro account page and hopefully you can now proceed.
I see from your familytrees publication that it was uploaded over 7 years ago. Not many software products, if any, give a lifetime guarantee but in my opinion 7 years is a good innings! Also there have been several updates to GenoPro since 2007. The GenoPro web sites continue to be maintained by GenoPro Inc. (i.e. Dan & Jean-Claude Morin). For my part I maintain, on a purely voluntary basis, a number of Report templates, or skins, and publish them on this forum so that they are freely available to GenoPro Users. I along with a few other long-time Genopro addicts support users when possible by answering queries on this forum. |
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Customers
GenoPro version: 3.0.1.4
Last Login: Monday, October 14, 2024
Posts: 30,
Visits: 269
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In buying this software, I (naively) expected it would last a lifetime and be something I could pass on to generations after me. I would certainly expect the Microsoft and other software I purchase to last much longer than 7 years.
Notwithstanding, I am at a point where I am not sure how to find where the family tree I uploaded to your site resides. What menu functions would I normally go to in order to find the tree I tried to upload (said it would open in IE, but it didn't)
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Administrators
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 4 hours ago
Posts: 3,418,
Visits: 26,399
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Well GenoPro is not yet dead, although it is probably safe to say development of the main user interface, genopro.exe, has. Development and maintenance of the reports continues.
If you chose to publish your report to the GenoPro familytrees site tyhen the report will be upoloaded to your username's folder on that site (not 'my' site by the way, I am a customer, not a proprietor). So with your username turnbull the report will upload to http://familytrees.genopro.com/turnbull and you can type or paste that link into any browser address field to see your report. It currently shows the report you uploaded back in 2007. If you have not downloaded, installed and used the Latest Narrative Report skin indicated in my earlier post then some parts of the report will be unavailable, as browsers and the availability of SVG has changed. You can also publish to a sub-folder on the familytrees site by specifying a Web Directory in the GenoPro's 'Web Publishing' dialogue. That dialogue will also show the URL to be used to access it. 
'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
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Customers
GenoPro version: 3.0.1.4
Last Login: Monday, October 14, 2024
Posts: 30,
Visits: 269
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Administrators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,886,
Visits: 22,775
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