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HELP - Can't Access my old account

Author	I have been in India for 5 years - no work on tree for that time; changed email; can't remember details of how I purchased GenoPro years ago. Is my research lost??
6105002	Posted Friday, July 21, 2017 - Post #38216
Forum Newbie Forum Members Last Login: Monday, January 24, 2022 Posts: 2, Visits: 6	Hi I managed to access the program but after making changes I did not save And writes about upgrading to 2016. Why do I have to pay again? At the time I paid a lot of money. Urielcoh@zahav.net.il geno.gif (11 views, 11.37 KB) geno.gif (10 views, 18.42 KB)
genome	Posted Saturday, July 22, 2017 - Post #38217
Legendary Master Administrators Customers Important Contributors FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1 Last Login: Yesterday @ 10:27 PM Posts: 3,429, Visits: 26,550	You should download and use GenoPro 2011, not GenoPro 2016. See https://www.genopro.com/2011/ 'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
vacca_helpdesk	Posted Tuesday, January 8, 2019 - Post #39171
Forum Newbie Forum Members Last Login: Tuesday, January 8, 2019 Posts: 1, Visits: 4	Hi Support, Could you help me access my account as when I am using the "Forgot Password" option, the email confirmation was not being received on the email. Could you help me with my details so I could retrieve my registration keys? We are planning to upgrade to the latest version and need those keys. Let me know if you need further details from me.