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HELP - Can't Access my old account

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Author I have been in India for 5 years - no work on tree for that time; changed email; can't remember details of how I purchased GenoPro years ago. Is my research lost??
Posted Sunday, August 22, 2010 - Post #26380
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GenoPro version: 2.5.4.1

Last Login: Tuesday, August 21, 2012
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I need guidance, please.

I teach Public health nursing every fall.  Last fall I applied and received a free 180 trial.  We used it in class, and the students made great use of it.

I haven't used it since [with all due respect] and now am getting ready to begin the new semester, and cannot renew my academic trial.

I surely do not mind purchasing my own subscription.  the $49 is fair.
But, if I purchase my own, can I still give my students my code and allow them to sign on?


or, is there a way to get another 180 trial license as an educator and have my students use that registration number?

I did find this help forum but am not finding the specific issue I have tonight.

Thank you!
Posted Sunday, August 22, 2010 - Post #26382
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GenoPro version: 3.1.0.1

Last Login: Monday, June 2, 2025
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argentms (8/22/2010)
now am getting ready to begin the new semester, and cannot renew my academic trial.
The reason you cannot renew your academic trial is you may get only one 180-day key per year.    Feel free using the following key 885-46J-AKZ-LCT-TMP which is valid for another 180 days. 

But, if I purchase my own, can I still give my students my code and allow them to sign on?
Yes, simply give the same referrer ID as last year.  Remember, you may not be able to renew your academic trial, however every new student will get a fresh 180-day academic key because they all have different email addresses.  If you have two email addresses and two computers, you may get two academic keys per year, and therefore use GenoPro forever by getting 180-day evaluation academic keys.
Posted Sunday, August 22, 2010 - Post #26384
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Thank you so much!  Looks like I'm back in again. 
Posted Sunday, September 19, 2010 - Post #26518
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GenoPro version: 1.99c

Last Login: Monday, September 20, 2010
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Dear sir/madam,

Following renewal of my GenoPro registration (September 19th, 2010), I found out that, most unfortunately, most of the pictures plus picture descriptions at family members, which already introduced during my previous account, were lost! Is there any way to get these previous pictures plus info introductions back? And next, what is the risk of losing anew introduced pictures and picture descriptions yet another time?

Kind regards,

Herman Engelbart, The Netherlands
Posted Sunday, September 19, 2010 - Post #26519
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Posted Sunday, September 19, 2010 - Post #26521
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GenoPro version: 3.1.0.1

Last Login: Monday, June 2, 2025
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200074 (9/19/2010)
Following renewal of my GenoPro registration (September 19th, 2010), I found out that, most unfortunately, most of the pictures plus picture descriptions at family members, which already introduced during my previous account, were lost! Is there any way to get these previous pictures plus info introductions back? And next, what is the risk of losing anew introduced pictures and picture descriptions yet another time?
GenoPro's Online Backup system does not backup the pictures, so you will have to recover the pictures from your hard drive or from http://familytrees.genopro.com (if you have published your family tree to http://familytrees.genopro.com. We have our FTP Client at http://www.genopro.com/help/ftp-client/

Edited: Monday, September 20, 2010 by jcmorin
Posted Wednesday, September 22, 2010 - Post #26531
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Last Login: Wednesday, September 6, 2023
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Hi, I purchased Genopro many years ago. I changed my PC but i can{t find my registration key to reinstal it. My possible registered mails can be: j****ule@gmail.com or g***le@hotmail.com

If you need more information please tell me what do you need.

Thanks for your help!


Edited: Thursday, September 23, 2010 by jcmorin
Posted Wednesday, September 22, 2010 - Post #26532
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According to our records, there is no purchased registration key in ***jule@gmail.com or ***jule@hotmail.com.  Maybe you purchased GenoPro with another email address...

Edited: Thursday, September 23, 2010 by GenoProSupport
Posted Thursday, September 23, 2010 - Post #26539
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Can you try with the mail ***blue@hotmail.com, or maybe ***st@yahoo.com? If not...it must be registered with my name Gilberto Jule.

I have many years of work there! so please y really aprecciate your help.


Edited: Thursday, September 23, 2010 by GenoProSupport
Posted Thursday, September 23, 2010 - Post #26540
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I was unable to find anything with those emails, however searching deeper I found a Golden Key.  Can you please tell me the country it was purchased and I will transfer the key to you.



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