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HELP - Can't Access my old account

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Author I have been in India for 5 years - no work on tree for that time; changed email; can't remember details of how I purchased GenoPro years ago. Is my research lost??
Posted Thursday, September 23, 2010 - Post #26541
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GenoPro version: 3.1.0.1

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Yes, it was a Golden Key. It was El Salvador as country
Posted Thursday, September 23, 2010 - Post #26542
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GenoPro version: 3.1.0.1

Last Login: Monday, June 2, 2025
Posts: 4,886, Visits: 22,796
I have updated your account with your registration key and all your emails.  When you register GenoPro, simply use your email @gmail.com and you will receive your key, or visit http://collaboration.genopro.com/account.aspx and open the Registration Key section.

Edited: Thursday, September 23, 2010 by GenoProSupport
Posted Thursday, September 23, 2010 - Post #26543
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Thanks! it seems to work ok! thanks!!
Posted Wednesday, October 6, 2010 - Post #26639
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GenoPro version: 2.5.3.9

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Hi.  I have the same issue as the others in this forum.  I purchased GenoPro about three years ago, and my old computer recently crashed.  Also, my old email was discontinued, so I have no way to reclaim my registration key on my own.

My name is Neil Cadle, and my old email address was ***neil@verizon.net  My new email is neil***@gmail.com

Please let me know if there is any other information I can give you that might help you identify me as a valid purchaser of GenoPro.

Thanks much!

Neil


Edited: Thursday, October 7, 2010 by GenoProSupport
Posted Wednesday, October 6, 2010 - Post #26640
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GenoPro version: 3.1.0.1

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Try logging in with your old email address - if you can remember the password. It does not have to be a working address; it is in effect a log-in name. If you can log in then go to http://collaboration.genopro.com/Account.aspx, which is the new accounts page and there is a link to a page containing the registration key.
Posted Thursday, October 7, 2010 - Post #26645
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GenoPro version: 3.1.0.1

Last Login: Monday, June 2, 2025
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geoneil (10/6/2010)
My name is Neil Cadle, and my old email address was ***neil@verizon.net  My new email is neil***@gmail.com
I have updated your account with your new email. In the Registration dialog, simply request a free evaluation key and GenoPro will re-send your purchased key.
Posted Thursday, October 7, 2010 - Post #26649
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Got it.  Thank you so much!
Posted Sunday, October 4, 2015 - Post #35834
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GenoPro version: 3.1.0.1

Last Login: Monday, December 27, 2021
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Hello !

Excuse my english

As I saw there is a new GENOPRO 2016, I wanted access but impossible I didn't have my first adress mail (2003)
I didn't arrive to contact you so I create a new account with a message ..... and I don't see it :-(

In " my profile " I success to enter my goldenkey et create a back-up

Is it enough ?

Thanks for your answer


Edited: Sunday, October 4, 2015 by LaVline
Posted Sunday, October 4, 2015 - Post #35836
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Je viens de faire une recherche sur le forum....
je n'ai bien sûr pas retrouvé le mail de l'époque, mais un post sous mon ancien pseudo : eveWLO
Posted Monday, October 5, 2015 - Post #35843
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GenoPro version: 3.1.0.1

Last Login: Monday, June 2, 2025
Posts: 4,886, Visits: 22,796
LaVline (04-Oct-2015)
Je viens de faire une recherche sur le forum....
je n'ai bien sûr pas retrouvé le mail de l'époque, mais un post sous mon ancien pseudo : eveWLO
I sent you an email with a merge of your old GenoPro account.



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