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Home » GenoPro Help and Technical Support » Sales and Licensing Questions » I purchased GenoPro with another email address

I purchased GenoPro with another email address

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Author	I am unable to use the password
Octavian	Posted Thursday, December 9, 2010 - Post #27127
Forum Newbie Customers GenoPro version: 2.0.1.6 Last Login: Wednesday, May 13, 2020 Posts: 2, Visits: 12	Can someone please contact me ASAP in regards to the 10 licenses I have attempted to purchase (not on this email address) I had to use this one...as unable to use password advised. (invoice number: 34089) I will explain further when we are on the phone. +61 2 93897687 (Sydney Australia) please be aware of time difference. Edited: Friday, December 10, 2010 by GenoProSupport
GenoProSupport	Posted Friday, December 10, 2010 - Post #27130
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Monday, June 2, 2025 Posts: 4,886, Visits: 22,796	I have forwarded your purchase receipt to your new email. Just contact me (by email) which password you wish and I will change your password to anything you like. I can also consolidate both email addresses to the same GenoPro account, so you may access your account with any of those emails.
enigma1	Posted Tuesday, February 1, 2011 - Post #27525
Forum Newbie Customers Last Login: Wednesday, August 17, 2005 Posts: 1, Visits: 0	I have a related problem. I also have changed my email address and now i cannot access my account to change the details. Can someone please tell me how to access the account to enable me to do this? enigma1
GenoProSupport	Posted Tuesday, February 1, 2011 - Post #27528
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Monday, June 2, 2025 Posts: 4,886, Visits: 22,796	Feel free to use the Account Recovery in the Registration Wizard http://www.genopro.com/registration/account-recovery/

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