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I purchased GenoPro with another email address

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Author I am unable to use the password
GenoProSupport
Posted Tuesday, February 1, 2011 - Post #27528
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886, Visits: 22,796
Feel free to use the Account Recovery in the Registration Wizard
enigma1
Posted Tuesday, February 1, 2011 - Post #27525
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I have a related problem. I also have changed my email address and now i cannot access my account to change the details.  Can someone please tell me how to access the account to enable me to do this?




enigma1
GenoProSupport
Posted Friday, December 10, 2010 - Post #27130
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Gamma
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GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886, Visits: 22,796
I have forwarded your purchase receipt to your new email.  Just contact me (by email) which password you wish and I will change your password to anything you like.  I can also consolidate both email addresses to the same GenoPro account, so you may access your account with any of those emails.
Octavian
Posted Thursday, December 9, 2010 - Post #27127
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GenoPro version: 2.0.1.6
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Can someone please contact me ASAP in regards to the 10 licenses I have attempted to purchase (not on this email address) I had to use this one...as unable to use password advised.  (invoice number: 34089) I will explain further when we are on the phone.   +61 2 93897687  (Sydney Australia) please be aware of time difference.

Edited: Friday, December 10, 2010 by GenoProSupport


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