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Customers
Last Login: Friday, November 15, 2013
Posts: 4,
Visits: 0
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I just placed an order this morning and discovered that I ordered a 1-user license. I intended to order a 2-user license. I have been desperately trying to figure out how to contact someone to see if this could be changed. I was unable to register on the forum using the e-mail that I used for the order. It kept telling me that I was already registered, although I had not registered. I tried to have the password sent to my e-mail but it has not done that despite multiple requests. I tried using the "email administrator" link and that went to a "noreply" e-mail which of course was promptly returned.
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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Dear Anne,
Your made your purchase with the email @vet.upenn.edu and your current account is with @deskdemon.com.
Your purchase went well, just activate your genopro with your key 9JN-***-***-***-45196
If you want to purchase another registration key of GenoPro, feel free to use the following link giving you a discount of 25%:
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Customers
Last Login: Friday, November 15, 2013
Posts: 4,
Visits: 0
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I had to use a separate e-mail account because the system wouldn't let me log into the forum using the e-mail address I used for my order. Believe me, I've gone round and round this website trying to figure out a way to get help! It told me that my e-mail was already registered and had a password, even though I never registered or gave it a password. So, I tried to retrieve the password, thinking that perhaps it was a system-generated password. Nothing happened even after multiple attempts. I tried to create a ticket too, but it wouldn't let me do that because it said there was already an account with my e-mail address and it asked for a password that I never assigned. There is no other way to contact anyone. Even the link that says "e-mail administrator" connects to a "noreply" e-mail address! I had no other choice but to use a separate e-mail address to create a new account just to get onto the forum to contact someone for help.
I greatly appreciate your help, now that I've finally been able to contact you. You have been helpful, and I appreciate the discount coupon. But it sure would be better if you had some other method of contacting for help. All in all, I spent a very frustrating morning. I realize the original mistake was mine, and I accept responsibility for that, but just trying to ask a simple question resulted in hours taken out of my day.
And actually, I see that I will still be paying more for 2 licenses than for the 2-user license. Is there no way to cancel my original license and allow me to re-order a 2-user license?
Edited: Friday, November 15, 2013 by
anned
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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I just sent you an extra key for free 
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Customers
Last Login: Friday, November 15, 2013
Posts: 4,
Visits: 0
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I guess I am the problem child around here!
I have not received the registration key at either of the e-mail addresses you have for me nor through the private message system on this forum. I'm assuming it would be a different registration key than the original one that was sent to me with my purchase. Could you please e-mail it to the original e-mail associated with my purchase?
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Customers
Last Login: Friday, November 15, 2013
Posts: 4,
Visits: 0
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Still waiting for a reply. Do I just use the original registration key for 2 users or is it a completely separate key that you sent me? If so, where did you send it because I can't find any record of having received it.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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Sorry for the delay of our support. I just resent you another license.
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