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ordered incorrect user license

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anned	Posted Friday, November 15, 2013 - Post #32719
Forum Newbie Customers Last Login: Friday, November 15, 2013 Posts: 4, Visits: 0	I just placed an order this morning and discovered that I ordered a 1-user license. I intended to order a 2-user license. I have been desperately trying to figure out how to contact someone to see if this could be changed. I was unable to register on the forum using the e-mail that I used for the order. It kept telling me that I was already registered, although I had not registered. I tried to have the password sent to my e-mail but it has not done that despite multiple requests. I tried using the "email administrator" link and that went to a "noreply" e-mail which of course was promptly returned.

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ordered incorrect user license By anned ( Friday, November 15, 2013 )

Dear Anne, Your made your purchase with the email @vet.upenn.edu and... By jcmorin ( Friday, November 15, 2013 )

I had to use a separate e-mail account because the system wouldn't let... By anned ( Friday, November 15, 2013 )

I just sent you an extra key for free :) By GenoProSupport ( Monday, November 18, 2013 )

I guess I am the problem child around here! I have not received the... By anned ( Tuesday, November 19, 2013 )

Still waiting for a reply. Do I just use the original registration... By anned ( Monday, November 25, 2013 )

Sorry for the delay of our support. I just resent you another... By GenoProSupport ( Tuesday, November 26, 2013 )



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