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Author	Can't find Registration Key - Not sure which email I used!!
1079757	Posted Thursday, January 30, 2014 - Post #33093
Forum Newbie Customers GenoPro version: 2.5.4.1 Last Login: Thursday, January 30, 2014 Posts: 1, Visits: 0	Hi, On 16th July 2013, I bought a 1-user licence for GenoPro for 39EUR/£34.64 GBP. I had no issues registering my product, and it worked fine. However, recently my laptop which had GenoPro installed refreshed itself during a Windows 8.1 update (thanks a lot Windows) and I lost all the programs I had installed, including GenoPro. I've had to re-install GenoPro and re-submit my registration key - and here's the problem. I have quite a few emails and I can't remember which one I used to purchase the key - I believe it may be aeb.bell@yahoo.co.uk, but when I requested a new registration key to be sent to that address, I received an old expired evaluation key, not the registration key (my other addresses haven't been very helpful either). I'm not sure what to do to get my registration key back. I've tried going through the Account Recovery Wizard with no luck. Unfortunately I haven't used the online account so I can't show anything there, but I do still have the original transaction listed in my Online Banking History and I still have the bank details I used for the purchase, if that can be of any help [I can do a print screen image of the transaction if necessary]. Sorry if this seems a bit confusing! Any help will be appreciated. Many thanks, Alice

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Registration Key Problems By 1079757 ( Thursday, January 30, 2014 )

Hi, I have a similar issue, i had bought two user license back in... By BrainyLad ( Tuesday, May 6, 2014 )

Since you have logged in as a Customer the system knows you. Try... By appleshaw ( Tuesday, May 6, 2014 )

Thank you... Got my original registration key. Thanks & Rgds... By BrainyLad ( Tuesday, May 6, 2014 )

Hello Alice, I have found your account. When you purchased GenoPro,... By GenoProSupport ( Monday, February 3, 2014 )

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