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Author	Can't find Registration Key - Not sure which email I used!!
1079757	Posted Thursday, January 30, 2014 - Post #33093
Forum Newbie Customers GenoPro version: 2.5.4.1 Last Login: Thursday, January 30, 2014 Posts: 1, Visits: 0	Hi, On 16th July 2013, I bought a 1-user licence for GenoPro for 39EUR/£34.64 GBP. I had no issues registering my product, and it worked fine. However, recently my laptop which had GenoPro installed refreshed itself during a Windows 8.1 update (thanks a lot Windows) and I lost all the programs I had installed, including GenoPro. I've had to re-install GenoPro and re-submit my registration key - and here's the problem. I have quite a few emails and I can't remember which one I used to purchase the key - I believe it may be aeb.bell@yahoo.co.uk, but when I requested a new registration key to be sent to that address, I received an old expired evaluation key, not the registration key (my other addresses haven't been very helpful either). I'm not sure what to do to get my registration key back. I've tried going through the Account Recovery Wizard with no luck. Unfortunately I haven't used the online account so I can't show anything there, but I do still have the original transaction listed in my Online Banking History and I still have the bank details I used for the purchase, if that can be of any help [I can do a print screen image of the transaction if necessary]. Sorry if this seems a bit confusing! Any help will be appreciated. Many thanks, Alice
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BrainyLad	Posted Tuesday, May 6, 2014 - Post #33581
Forum Newbie Customers FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1 Last Login: Thursday, May 1, 2025 Posts: 2, Visits: 21	Hi, I have a similar issue, i had bought two user license back in sometime in between Nov-2004 ; Mar-2005 when there was a promotion (I believe it was $49). I have lost the registration key and my email id does not exist as well. Since then i have changed my emails. It could possibly be gouthamn@in.nds.com or gouthamn@nds.com. Can you please let me know how do i get back the registration key please. Thanks & Rgds Goutham
appleshaw	Posted Tuesday, May 6, 2014 - Post #33582
Grand Master Customers Important Contributors FamilyTrees.GenoPro.com GenoPro version: 3.1.0.0 Last Login: Yesterday @ 12:43 PM Posts: 1,596, Visits: 32,537	Since you have logged in as a Customer the system knows you. Try http://collaboration.genopro.com/Account.aspx where you might find your key if you scroll down and click the Manage button of the Key
BrainyLad	Posted Tuesday, May 6, 2014 - Post #33583
Forum Newbie Customers FamilyTrees.GenoPro.com GenoPro version: 3.1.0.1 Last Login: Thursday, May 1, 2025 Posts: 2, Visits: 21	Thank you... Got my original registration key. Thanks & Rgds Goutham

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Registration Key Problems By 1079757 ( Thursday, January 30, 2014 )

Hi, I have a similar issue, i had bought two user license back in... By BrainyLad ( Tuesday, May 6, 2014 )

Since you have logged in as a Customer the system knows you. Try... By appleshaw ( Tuesday, May 6, 2014 )

Thank you... Got my original registration key. Thanks & Rgds... By BrainyLad ( Tuesday, May 6, 2014 )

Hello Alice, I have found your account. When you purchased GenoPro,... By GenoProSupport ( Monday, February 3, 2014 )

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