|
|
|
|
Gamma
Customers
GenoPro version: 3.0.0.5
Last Login: Friday, July 15, 2016
Posts: 1,
Visits: 2
|
Hello,
is it possible to get the invoice for th purchase?
Looking forward to your reply,
kasia
|
|
|
|
|
Administrators
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 6 hours ago
Posts: 3,419,
Visits: 26,424
|
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 10, 2025
Posts: 4,886,
Visits: 22,776
|
I am having a difficult time to understand the situation. Can you post a screenshot? In the main screen of GenoPro, can you press the letter F to invoke the Family Wizard? Or press the letter W or E to add a man or woman, or the letter P to add parents?
|
|
|
|
|
Customers
Last Login: Saturday, October 17, 2015
Posts: 5,
Visits: 14
|
Do I need another code? I still can't access the family-line pattern icon. Thank you for your help.
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 10, 2025
Posts: 4,886,
Visits: 22,776
|
|
|
|
|
|
Customers
Last Login: Saturday, October 17, 2015
Posts: 5,
Visits: 14
|
Thank you,Can I draw family relational patterns with this upgraded program?
|
|
|
|
|
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 10, 2025
Posts: 4,886,
Visits: 22,776
|
Hi Fernando, I voided your second purchase. You will get the SponsorExpert package for the price of the SponsorFamily 
GenoProX is under development, so at the moment, you may use GenoPro 2016. Do you have any questions how to use GenoPro 2016?
Edited: Tuesday, October 13, 2015 by
GenoProSupport
|
|
|
|
|
Customers
Last Login: Saturday, October 17, 2015
Posts: 5,
Visits: 14
|
I purchased Genoprofamily yesterday, and upgraded to genoexpert today and I CAN'T access the professional features that I need! Please contact ASAP or I will have to dispute the second transaction with my credit card company. I wasted an hour following the upgrade directions on your webpage and it DIDN'T work! You don't have a customer service number and your server DOES NOT accept this e-mail as private. I need to start working on a Geogram today. Please reply to this with instructions.Thanks!
|
|
|
|
|
Customers
Last Login: Saturday, October 17, 2015
Posts: 5,
Visits: 14
|
Hello,I purchased a SPONSOR GenoProX Family license yesterday, but I need the SPONSOR GenoProX Expert. The difference is $20.00 dollars, and now that I want to upgrade it charges me $45.00. Can you help me to upgrate paying the original difference? I don't think is fair to pay extra $26.00 dollars for an honest mistake. Thanks!
|
|
|
|
|
GenoPro version: 2.5.4.1
Last Login: Friday, July 31, 2015
Posts: 1,
Visits: 1
|
I need to convert to either a docx or pdf file. I do not see anything that allows me to do that. How can it be done?
|