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Change of email address for forum login

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wolfman2601	Posted Sunday, December 20, 2015 - Post #36358
Junior Member Customers GenoPro version: 3.0.0.5 Last Login: Monday, April 15, 2019 Posts: 18, Visits: 71	I have changed my email address since I last accessed this forum. I have tried to update using the My Profile link but only get an error message that my user name or email address already exists on the web site. I did not want to change my user name. When I tried changing both email address and user name, I received the same message. However my new email address does not appear in my profile. What am I doing wrong please? At present, any emails sent to me will not get through as my old address no longer works. Thanks in advance

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Change of email address for forum login By wolfman2601 ( Sunday, December 20, 2015 )

Dear Colin, Please let me know what your other email address(es) and I... By GenoProSupport ( Monday, December 21, 2015 )

Many thanks. I may have made matters worse as I have since obtained... By wolfman2601 ( Tuesday, December 22, 2015 )

The Account Recovery Wizard (... By GenoProSupport ( Wednesday, December 23, 2015 )

Thank you. I have just used the Wizard as suggested. By wolfman2601 ( Sunday, December 27, 2015 )

I merged both of your GenoPro accounts, so you may use any email to... By GenoProSupport ( Monday, December 28, 2015 )

Many thanks By wolfman2601 ( Monday, December 28, 2015 )



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