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Customers
FamilyTrees.GenoPro.com
Translator
GenoPro version: 2.5.3.9
Last Login: 2 days ago @ 7:01 AM
Posts: 20,
Visits: 593
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Yes, the site is down again - a short time after it was online again. I hope Dan can put it back on again soon...
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Customers
Gamma
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Monday, December 22, 2025
Posts: 31,
Visits: 400
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I see my genopro site is down again. do we know whether it's a serious issue or will it be back up soon. I was about to give a relative a link to my site but I'll hold off
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Customers
FamilyTrees.GenoPro.com
Translator
GenoPro version: 2.5.3.9
Last Login: 2 days ago @ 7:01 AM
Posts: 20,
Visits: 593
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Thanks Dan and Genome... We can direct our info to Dan the next time then... Any way we can help prevent/mitigate it not happening in the future? Is the hardware/software getting outdated?
Edited: Tuesday, December 9, 2025 by
gv
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Administrators
Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 11 hours ago
Posts: 3,476,
Visits: 27,020
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familytrees.genopro.com runs under Microsoft's (ancient) IIS (Internet Information Server) software. Occasionally it throws a wobbly and shuts down the application pool when it has crashed too many times. Probably some sort of out of memory issue. Essentially GenoPro Inc. is a one man operation and the owner & developer, Dan Morin, is STILL focused heavily on coding/testing the GenoPro replacement, i.e. GenoProX and IMHO does not pay much attention to the forum or famillytrees.genopro.com But having given Dan the heads up earlier today that there was an issue with familytrees he was quickly able to restart it.
'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Edited: Tuesday, December 9, 2025 by
genome
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Customers
FamilyTrees.GenoPro.com
Translator
GenoPro version: 2.5.3.9
Last Login: 2 days ago @ 7:01 AM
Posts: 20,
Visits: 593
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It's working now! Thanks to whoever did it!!! It would probably leave us more relieved if someone told us what happened...
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Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 9:01 PM
Posts: 509,
Visits: 3,643
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Service is again available.
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Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 9:01 PM
Posts: 509,
Visits: 3,643
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Last forum login by GenoProSupport was 28 October 2025 ...
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Customers
FamilyTrees.GenoPro.com
Translator
GenoPro version: 2.5.3.9
Last Login: 2 days ago @ 7:01 AM
Posts: 20,
Visits: 593
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Yes, I too have access via the FTP Client, strange!
Since this has happened in the past, I thought it would be easy to solve: do not know the cause...
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Customers
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Yesterday @ 9:01 PM
Posts: 509,
Visits: 3,643
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Strange. If I connect via the GenoProFtp tool, then familytrees.genopro.com is reachable.
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Customers
FamilyTrees.GenoPro.com
Translator
GenoPro version: 2.5.3.9
Last Login: 2 days ago @ 7:01 AM
Posts: 20,
Visits: 593
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familytrees.genopro.com continues with the same 'service unavailable' error.
I wander if anyone is looking for a solution for this...
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