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Author	I am getting errors uploading pictures to familytrees.genopro.com
denisea3465	Posted Wednesday, September 20, 2006 - Post #13267
Junior Member Customers GenoPro version: 2.0.1.4 Last Login: Tuesday, March 11, 2008 Posts: 18, Visits: 111	I uploaded my family tree (Fornara-Laub) three times today, hoping to correct the problem, to no avail. It seems that only about 1/4 of the pictures actually show up properly on my family tree. Is there a size limit to photos? Am I doing something wrong? Thanks for your help! I just noticed this error message: [40.65] Unable to write file 'http://familytrees.genopro.com/denisea3465/Fornara-Laub/pictures/ShipManifest12Nov1900pg0262line15-17.jpg'. The attempt to connect to the server failed; please verify firewall settings, server name and port number I don't have a firewall program, but I do access through a router (hardware firewall). Any information to how I fix the settings so it doesn't block my uploading pictures? Thanks again! Edited: Thursday, September 21, 2006 by GenoProSupport
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GenoProSupport	Posted Wednesday, September 20, 2006 - Post #13277
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: 15 hours ago Posts: 4,885, Visits: 22,811	All the 5 pictures you sent me uploaded perfectly on the first try, including the two large manifest image scans. You are welcome to see the report at http://familytrees.genopro.com/GenoProSupport/Denise/. Below is the log from the report generator. The orange lines represent the pictures which have been removed from the report because they were not available on my machine, however I would venture those pictures would have been on the report if you had sent the to me. Tomorrow, I will talk with my brother to discuss what the problem could be. My guess is your ISP blocks large file uploads. The report generator uses the HTTP protocol to upload files on a web server, while the HTTP protocol was designed for fetching pages from the web. We are using this protocol in a way the HTTP designers never intented to, and some ISPs may not like to see a request of 2 MB to fetch a web page. Typically an HTTP request is 1 or 2 KB (about 1000 times smaller). It is very difficult to diagnose a problem on someone else's machine. I wish I could reproduce the problem on my computer. Publishing report to http://familytrees.genopro.com/genoprosupport/Denise/ Connecting to server familytrees.genopro.com... Cloning document Fornara 1.1 Beta... Opening configuration file Config.xml for skin 'English Narrative Report'... Validating picture cache... Unable to load image D:\Temp\Family Tree Photos\Kim_Claude.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\John & Agnes Funk.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Kerstin Ivarson 3 jun 2006.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS Conte Rosso.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS La Champagne.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS Regina d'Italia.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS America.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS Principe de Piemonte.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS Ems.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Rachel Fornara xmas 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Rachel Fornara dec 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Anthony Fornara xmas 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photosick's graduation 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Nicholas Fornara xmas 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Vicki Wilson June 2004.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Aunt Margaret 1987.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Aunt Betty 1987.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Aunt Sad 1987.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Aunt Jose 1987.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Grave Info - Charlotte Fornara 1916-1953.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Charlotte and John.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\John Fornara June 2004.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Nicole Fornara xmas 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Kim Nunan 01.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Kim Nunan 02.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Ruth Jean Laub 3 jun 2006.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Jessica Lynn Buckner.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Katelyn Buckner dec 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Jacob Stacy dec 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Kristofer Ivarson 3 jun 2006.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Charlotte 1st day Kindergarten and Josh 2nd day 4th grade.JPG (file not found) Unable to load image D:\Temp\Family Tree Photos\Moby happy.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Claude.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Anges Trill Funk 2005-06.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Agnes Funk & winners 04-05.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Anges Trill Funk and Michael J Fox 7 June 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Agnes Trill Funk Philanthropist.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Grave Info - Florence Powney -1966.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Grave Info - Donald Powney -1988.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Grave Info - Vivian Lucile Powney -2003.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Grave Info - Francis Powney -1906.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\John Funk.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS St. Louis.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS La Bretagne.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS La Touraine.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\SS Giuseppe Verdi.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Kim Ivarson 3 Jun 2006.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\Jessica Buckner dec 2005.jpg (file not found) Unable to load image D:\Temp\Family Tree Photos\William Bud Laub Air Force.jpg (file not found) 83 pictures removed Loading dictionary.xml... [0.00] Processing template 'init.htm'... [0.06] Processing template 'index.html'... [0.07] Processing template 'default.htm'... [0.14] Processing template 'toc_individuals.htm'... [0.28] Processing template 'toc_families.htm'... [0.37] Processing template 'toc_pictures.htm'... [0.45] Processing template 'toc_contacts.htm'... [0.46] Processing template 'toc_places.htm'... [0.46] Processing template 'toc_sources.htm'... [0.48] Processing template 'toc_names.htm'... [0.48] Processing template 'genomap.svg'... [0.87] Processing template 'genomap.htm'... [0.87] Processing template 'toc_genomaps.htm'... [0.87] Processing template 'home.htm'... [0.89] Processing template 'heading.htm'... [0.89] Processing template 'style.css'... [0.89] Processing template 'individual.htm'... [5.45] Processing template 'family.htm'... [8.40] Processing template 'place.htm'... [8.42] Processing template 'source.htm'... [8.43] Processing template 'picture.htm'... [8.45] Processing template 'contacts.htm'... [8.45] Processing template 'places.htm'... [8.46] Processing template 'pictures.htm'... [8.56] Processing template 'popup.htm'... [8.57] Processing template 'sources.htm'... Generated 350 pages (240 pages unchanged, 110 pages written) in 8.578 seconds average performance of 40.80 pages per second [8.59] Writing extra file 'FamilyTree.xml'... [9.06] Writing extra file 'FamilyTree.ged'... [9.59] Writing extra file 'FamilyTree.gno'... [10.29] Writing files from skin... [10.36] Writing pictures to report (5)... [10.45] Report Ready! Click on the "Close" button to continue. Edited: Wednesday, September 20, 2006 by GenoProSupport
jcmorin	Posted Thursday, September 21, 2006 - Post #13279
Forum Master Gamma Moderators Administrators FamilyTrees.GenoPro.com Customers GenoPro version: 3.1.0.1 Last Login: 15 hours ago Posts: 952, Visits: 10,078	I've changed the maximum size to 30 megabytes per files. I did a test with a 14 meg jpg and it worked flawlessly. For sure, the problem is not file size limit on the server. Edited: Thursday, September 21, 2006 by GenoProSupport

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Photos don't upload properly? By denisea3465 ( Wednesday, September 20, 2006 )

Well, I added a few of them back in, renamed without the # and... By denisea3465 ( Tuesday, September 26, 2006 )

The problem is not with the naming of the picture. GenoPro make sure... By GenoProSupport ( Tuesday, September 26, 2006 )

This may or may not help but I am going to pass on my own experience... By Pugwash ( Sunday, October 29, 2006 )

Ok, may have discovered something... As far as I can remember,... By denisea3465 ( Tuesday, September 26, 2006 )

hm. I tried deleting that file and it stopped on a new file, much... By denisea3465 ( Tuesday, September 26, 2006 )

I just tried to generate the report "Test18f". This was the error... By denisea3465 ( Tuesday, September 26, 2006 )

[quote] Unable get HTTP response info (error 12019:13369360) [/quote]... By GenoProSupport ( Tuesday, September 26, 2006 )

Beta 18f has better error message. Can you try publishing again. I... By GenoProSupport ( Monday, September 25, 2006 )

In my opinion it's not necessary to upload picture files greater than... By cezary ( Friday, September 22, 2006 )

[quote][b]cezary (9/22/2006)[/b][hr]Pictures the size of 2mb each seem... By GenoProSupport ( Friday, September 22, 2006 )

Okay, I hate to be a troublemaker but it's happening again =(. I had... By denisea3465 ( Thursday, September 21, 2006 )

Clearing the picture cache should not have any effect on publishing.... By GenoProSupport ( Thursday, September 21, 2006 )

[quote][b]GenoProSupport (9/21/2006)[/b][hr]Tomorrow there will be an... By maru-san ( Monday, September 25, 2006 )

Not yet. Yesterday night I did my code review for Beta 18f and found... By GenoProSupport ( Monday, September 25, 2006 )

Thank you so much for your help! I resized all the files to be 800KB... By denisea3465 ( Thursday, September 21, 2006 )

Thank for the update and the compliment. Today, I modified the code... By GenoProSupport ( Thursday, September 21, 2006 )

I can do that, although in my report I have lots of photos, so should... By denisea3465 ( Wednesday, September 20, 2006 )

The limit is 10 MB for the largest file. This is to prevent someone... By GenoProSupport ( Wednesday, September 20, 2006 )

All the 5 pictures you sent me uploaded perfectly on the first try,... By GenoProSupport ( Wednesday, September 20, 2006 )

I've changed the maximum size to 30 megabytes per files. I did a test... By jcmorin ( Thursday, September 21, 2006 )

Thank you for your help! Yes, I have tried it several times and still... By denisea3465 ( Wednesday, September 20, 2006 )

Okay, can you send me your photo as an email attachment. I will try... By GenoProSupport ( Wednesday, September 20, 2006 )

Is your photo display properly when generating the report on your... By jcmorin ( Wednesday, September 20, 2006 )

I wrote this error message. You get this message when your publishing... By GenoProSupport ( Wednesday, September 20, 2006 )

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