GenoPro Support Forum

I just noticed this error message: 

[40.65] Unable to write file 'http://familytrees.genopro.com/denisea3465/Fornara-Laub/pictures/ShipManifest12Nov1900pg0262line15-17.jpg'.
The attempt to connect to the server failed; please verify firewall settings, server name and port number

I don't have a firewall program, but I do access through a router (hardware firewall).  Any information to how I fix the settings so it doesn't block my uploading pictures?  Thanks again!

[500.78] Unable to write file 'http://familytrees.genopro.com/denisea3465/Test18f/pictures/ShipManifest14May1911pg0127line23.jpg'.
  Unable get HTTP response info (error 12019:13369360)

Thank you for your continued assistance!

The error 12019 is named ERROR_INTERNET_INCORRECT_HANDLE_STATE, which means the following according to Microsoft:

The requested operation cannot be carried out because the handle supplied is not in the correct state. Source support.microsoft.com

Another website claims the error may be caused by transient network issues with the following defintion:

Synchronization failed due to a device software error. Contact your network administrator. Source KBalertz.com

The bottom line is this error is some corrupted data.  The value 13369360 dependends on the first error 12019 which I have no idea what it means.

When you publish, do you always get this error while uploading file ShipManifest14May1911pg0127line23.jpg?  If you still get the problem, I am willing to give a try using your complete genealogy tree.  You will have to send me everything, including all the pictures.

Edited: Tuesday, September 26, 2006 by GenoProSupport